Q: Are you a manufacturer or a trading company?
A: Source Factory in Shijiazhuang, Hebei Province, China, has been focusing on the research and development and production of erotic products for 10 years. With independent production lines and no intermediaries, we offer direct supply to save 5% -10% of procurement costs.
Q: How long will it take to receive the samples? What are the costs?
A: Cycle: 7-15 business days (adjusted based on product complexity); Description: Customized exclusively for the production department, matching the quality of mass-produced items; Fee: Free samples provided (shipping costs only), with 100% sample fee refund for bulk orders.
Q: What payment methods are supported?
A: Sample orders: Alibaba Trade Protection (accepts credit cards and PayPal, with secure payment); Bulk orders: Alibaba Trade Protection or T/T transfer
Q: Do you support customization and small-batch trial orders?
A: Customization Services: Full OEM/ODM support with a 40-member design team for creative implementation and 3D modeling. Trial Order Policy: 100-piece small-batch trial orders (for standard products), with trial fees deductible from subsequent bulk payments. Minimum Order Quantity: 500 pieces for customized products, 1,000 pieces for customized packaging (prices negotiable for bulkorders).
Q: What are the delivery cycle and logistics plan for batch orders?
A: Delivery: Standard orders take 25-45 business days, while customized orders may take 5-15 additional days. Production schedules will be provided within 3 days of your order. Logistics: We partner with DHL, FedEx, and leading shipping companies to offer air, sea, and DDP (door-to-door) services, with priority given to cost-effective solutions.
Q: What are the guarantees for packaging and customs clearance?
A: Packaging: Supports multilingual customization and neutral privacy packaging (no brand or product-related images) to protect commercial information. Customs clearance: Provides a complete set of compliant documents including certificates of origin, commercial invoices, and packing lists to help reduce customs clearance risks.