Can you ship samples for functional testing and lab certification before bulk order?
Yes. We can dispatch neutral, ready-to-test samples within 24–48 hours via DHL/FedEx Express (typical transit 3–5 business days).For custom OEM mockups (with your laser logo or custom packaging proofing), the sampling lead time is approximately 5–7 business days. Sample fees can be 100% credited back against your subsequent mass production order.
What is your MOQ and lead time for custom branding (OEM/ODM)?
Neutral Stock (In-Stock): MOQ starts at 1 pcs, ready to ship within 48–72 hours.
Custom Branding: MOQ is 500 pcs for laser-engraved/silk-screened logos, custom retail color boxes, and multi-language user manuals. Lead time is 15–20 business days after artwork approval.
Custom Pantone Color / Mold Modification: MOQ is 1,000–3,000 pcs.
How do you prevent battery self-discharge during transit and long warehouse storage?
All batteries are equipped with an integrated Protection Circuit Board (PCB) featuring ultra-low standby power consumption (deep sleep leakage current < 5μA). This allows products to be safely stored in warehouses for 6 to 9 months without bricking the battery. In addition, we apply battery factory pre-charging to 50%–60% state of charge (SoC), as required by air and sea transport standards.
What export and platform certifications do you provide?
We provide authentic, lab-tested compliance reports for the finished units: CE (EMC/LVD), RoHS 2.0, and FCC. For battery safety,complete and up-to-date documentation is ready for export: UN38.3 test report, MSDS (16 sections), and Air/Sea Transport Safety Condition Appraisal reports. All documentation uses compliant neutral naming suitable for customs clearance.
How do you handle discreet packaging for your products?
We enforce a 100% discreet packaging policy for both inner retail boxes and outer shipping cartons:
* Outer Master Cartons: Made from heavy-duty 5-ply kraft corrugated paper. The exterior contains zero adult text, suggestive product images, or factory branding. Shipping marks and labels display only neutral model numbers, gross/net weight, and standard handling icons.
* Inner Retail Packaging: If you order neutral stock, the product boxes feature clean, modern graphic designs with no explicit or pornographic imagery, ensuring privacy for both retail display and direct fulfillment. For OEM orders, packaging can be fully customized to your brand’s specifications.